Table 4 Confirmatory Factor Analysis CFA

Construct

Items

Internal reliability Cronbacha

Composite reliability (CR)

Average Variance ExtractedAVE

TQM-LMC

5-items

0.886

0.917

0.689

TQM-CF

5-items

0.906

0.930

0.728

TQM-PEM

6-items

0.920

0.938

0.715

TQM-PRM

5-items

0.916

0.937

0.749

TQM-SQM

4-items

0.836

0.885

0.608

TQM-QDR

5-items

0.908

0.932

0.733

IC

7-items

0.916

0.933

0.665

IP

8-items

0.925

0.939

0.658