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á…Ÿ Evaluation items in the questionnaire

From: Study on CEO characteristics for management of public art performance centers

Variable

Evaluation items

Entrepreneurship

Innovativeness

I believe creative and new methods are more important in problem solving.

I desire to execute creative marketing strategies.

I believe even previously successful products and services should be changed according to market conditions.

Proactiveness

I believe changes in the market create positive opportunities.

I think more about opportunities than risks.

I want to recommend my marketing strategies to competitors (other performance centers).

Risk taking

I believe orderly manners and risk averting is important. (Reversed items)

I want to operate the performance center safely. (Reversed items)

I will invest in high-risk, high-return investments.

Social responsibility (Perception)

Economical

I try to provide good service.

I aggressively invest to plan and stage a good performance/production.

Legal

I always try to abide by the laws and principles.

I try to protect customers’ rights and safety.

Ethical

I pay attention to ethical business practices.

I pay attention to the social responsibility of performance centers.

Charitable

I actively return our profits to society.

I personally participate in various volunteering activities.

Social capital

I maintain an amicable relationship with government ministries.

I maintain an amicable relationship with companies related to the performance center operation.

I actively participate in various committees related to the performance center operation.

I maintain an amicable relationship with non-government individuals (tax accountants, accountants, management consultants, etc.).

I maintain an amicable relationship with various financial institutions related to the performance center operation.

Quality management activities

Performance management

I develop and manage performance measurement indicators related to the performance center operation.

I perform appropriate management via business performance analysis.

Process management

I actively improve business tasks for performance improvement.

I actively improve business processes to enhance business efficiency.

Education/ Training

I run various programs that help employee career development.

I am vastly interested in employees’ career training.

Customer management

I reflect customers’ opinions when establishing performance programs.

I regularly measure customer satisfaction to reflect them in business.

Business performance

Market performance

I am meeting the management goals of our performance center.

I am meeting the cost-reduction goals of our performance center.

Our management innovation program is being carried out smoothly.

The competitiveness of our performance center is increasing.

Financial performance

What is our annual budget?

What is our annual corporate subsidy?

What is our annual sales?

What is our annual net income?